In order to return merchandise, you must have your order number available.

You may return any unopened merchandise (except Skincare items) in its original condition, including original packaging and within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.)

• Order number
• Full name and address
• Phone number
• E-mail address
• Your reason for returning the merchandise

Please return the merchandise to:
Submissive Perfume, 1202 Avenue U, P.O. Box 1244, Brooklyn, New York, 11229

All returns must be shipped back to SubmissivePerfume.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received by SubmissivePerfume.com and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange.

If your package is returned to SubmissivePerfume.com marked as “refused”, “unclaimed”, or “undeliverable”, and you would like to have it re-shipped, we will unfortunately need to charge a $4.99 re-shipping fee.

Cancel Your Order

Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact us at info@submissiveperfume.com

Claims

You must notify us within 15 days from the date of your order if you have not received your package.